Lesson 2: Standard Operating Procedures (SOPs) in a Massage Spa/Clinic
This lesson discusses the standard operating procedures to carry out a massage spa/clinic business.
SOPs in a Massage Spa/Clinic
This lesson discusses the standard operating procedures to carry out a massage spa/clinic business.
What do we mean by 'Standard Operating Procedures' (SOP)? SOPs are written documented procedures or processes that are followed routinely to ensure delivery of quality output/service.
A therapist, regardless of being a practitioner, entrepreneur or both, should be knowledgeable on the basic SOPs in the workplace. These are as follows:
File/Record
All clients/customers shall be required to register and fill-up consultation forms prior to treatment by the therapist to determine any contraindication or special condition. The spa/clinic shall also maintain an updated client/customer file. Files or records are necessary to back-track the patient's medical condition or history.
Maintenance
Maintenance refers to action taken to keep or conserve the condition of the facility. Maintenance of all sections of the spa/clinic establishment shall be on a continuing basis taking into consideration the quality of equipment and supplies. This could be done by conducting a scheduled inventory inspection of tools and equipment for the spa/clinic.
Sanitation
Sanitation measures like cleaning of equipment, sterilization of tools and sanitizing of robes, sheets, blankets, pillowcase, towels or other materials which may come in direct contact with the client’s body shall be adopted in accordance with the standards prescribed under Presidential Decree No. 856, otherwise known as the Sanitation Code of 1976.
Sanitation and maintenance are both necessary for promoting the safety of a client/customer.
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Policy Related to Occupational Safety and Health
Aside to the basic SOPs previously discussed, another important policy is the existence or availability of the facilities and supplies related to Occupational Safety and Health (OSH). To fully implement OSH in the workplace, you must be aware of this policy by the spa/clinic.
Examples of facilities and or supplies related to OSH are as follows:
Fire-Fighting Supplies. Fire-fighting facilities and supplies shall be provided in accordance with Presidential Decree 1185, otherwise known as the Fire Code of 1978.
Signboards. Appropriate signboards shall be conspicuously displayed outside the establishment showing clearly the name of the spa/clinic while safety signage shall be prominently posted in strategic locations inside the spa/clinic.
Non-Smoking Facility. The entire spa/clinic be a no smoking facility as overall wellness of a client/customer is a spa/clinic’s primary ambition.
Try to visit a spa/clinic. What are the SOPs you could observe?
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