Melanie is a very strong girl. Very intelligent , caring , and funny ! She has a supportive family , and when she goes to school she has friends But how many real ones? Melanie has a very closed personality also breaking down those walls isn't easy. Jaylen is a well - known guy at school He has a temper but can be sweet also But finding that soft spot isn't easy . Many other characters in this story are also looking for "A Hand to Hold & A Heart to Understand " Meaning they all want a trustworthy relationship with someone outside of their family .