Sophia has newly arrived in Hell and discovers the new Hazbin Hotel, as a hope to avoid being killed by exterminations. However, Sophia's memories are limited as she cannot remember how she died or what led her to be ultimately sent to Hell. She has theories of course, but as she discovers more about her new form and life, she starts to develop unexplainable traits that may pose questions But as her insecurities and fears loom while being in Hell, she turns to Lute, the Commander of the Angelic Army, and may just be the key into Heaven, at all costs.