So I work in a grotto over Christmas, and it's always built differently this year. we had a curtain between the desk and santa.
We always get nosy people trying to go in, most of the time I would just say. "Please don't go that way." and they would turn around.
Currently, I was about to have a child come up to Santa, and this older couple walks through the curtain.
The lady says hi to Santa and asks to walk through, I tell her that this is the grotto so no, she says she just wants to have a look I say not now because there is currently children in the grotto.
She repeats that she just wants to look, and I tell her not now.
She says, "Which way can I go then?" I point and say back out that way. She storms off and grumbles about me to her husband. Had to apologise to the family coming in.
It's a paid for experience, I genuinely don't understand older people sometimes