@Lelemontgomery Hey, Lele! Great hearing from you - I hope you've been well! Thanks for getting back to me. Yeah, the ticket is still open - it says it's been open for 5 months now. Well, actually I did try replying to the original email to follow up and every time I do, it closes the ticket as "solved" because now the ticket is so old. I recently tried opening a new ticket to follow up about it and referenced the original ticket number and it was closed by the same agent who left the original one open. So I figured maybe that's a good sign? Hopefully that means it's still being reviewed. Oh, okay! Maybe it's just that then. I'm sure the staff have a lot of tickets that come through they have to review so maybe it's just backlogged or something right now.