It isnāt worth going over with them, the team is useless and itās exhausting. I argued for days saying that fanfic like mine fuel this site and there are PLL ones that have been on this site for over ten years without being taken down, which they refused to accept. In the end, the team stopped replying to me. When I sent another complaint after yet another person copied me, but now I didnāt have my original book to attest it, they flat-out ignored me.
Again, Iām so sorry this has happened to your friend. In future, if she does continuing writing (which I really hope she does), I would personally write on the message board of the user who stole your friendās work that they are copying or comment on their book under the parts that are stolen. Usually, users are pretty quick to apologise and unpublish. However, some might block you so if they do, make sure you or other readers can then go on to comment. If there are other books, check they havenāt stolen from other authors too; most likely, they have. Also if she feels like a book is copying or close to it, block them. Always take screenshots too. Of stolen parts, posts or any interaction with a use plagiarising. Itās usually a good idea to compare both stories side-by-side so you can see how much is stolen and have proof. Even if theyāre adamant they havenāt copied, usually when you say you have screenshots, itās enough to scare them to remove it. The threat of reporting is good too because most people wouldnāt know Wattpad can remove fanfics over copyright of shows etc either.