"no one" was mainly to address the main characters / main cast lol. but, on the whole, he is largely unpopular within his peers. so, yeah! you could say that "no one" is also the people in the story! (but i'm hoping he's at /least/ likeable to the readers ; u ;) and by "soft", it's meant to describe that he isn't hypermasculine nor is he representative of traditional masculine behaviours despite his propensity for violence. even when he's displaying anger and violence, he is vulnerable- and he tends to be very open about his emotional strife instead of capping it up. it's one of the reasons why people find him to be uncomfortable lol
hope that answers your questions! lmao i was kind of thrown off that you'd comment on here since i was expecting to just be calling to the void