How In-App voice Calling Streamlines Business Operations

In-app voice calling refers to the capability of making and receiving phone calls directly from within a mobile application. This eliminates the reliance on external communication platforms like traditional phone networks or third-party calling apps.

In-app voice calling is commonly used in various contexts, such as customer support, collaboration tools, social networking apps, and on-demand service apps. These multiple use cases are driving the success of the Voice over Internet Protocol (VoIP) industry, which is expected to grow to $102.5 billion by 2026.

This blog will discuss how an in-app voice calling feature improves the efficiency of business operations and enhances customer support.

Key Takeaways:In-app calling enables users to initiate voice calls directly from the app they are using without the need to switch to a separate phone dialer or messaging application. It brings several advantages to businesses, including improved employee productivity, collaboration, real-time communication, and cost savings.By facilitating efficient communication, also contributes to better CX. It offers real-time assistance, personalized interactions, and efficient issue resolution.Businesses can elevate their in-app voice calling capabilities further with technologies like Artificial Intelligence (AI), voice analytics, Augmented Reality (AR), Virtual Reality (VR), advanced translation, Natural Language Processing (NLP), etc. The focus must be on selecting technologies that align with the business's needs.Exotel offers lightweight SDKs for user-friendly in-app voice calling experiences for businesses. With app-to-app, app-to-PSTN, and PSTN-to-app calling options, businesses can deliver a more sophisticated and immersive customer support experience.Optimizing Business Processes With In-App Voice Calling

In-app voice calling is a powerful tool that can streamline business operations in various ways, enhancing communication, collaboration, and overall efficiency. Here are some ways in which in-app calling can aid business productivity:

Real-Time and Secure Communication: In-app voice solutions allow employees to communicate with each other in real-time;whether it's quick updates, clarifications, or urgent matters, voice calls facilitate immediate and direct communication. This saves time and increases responsiveness. Moreover, in-app voice calls can be encrypted, ensuring sensitive business information and customer data are protected during communication.

Seamless Collaboration: Voice calling within business applications enables seamless collaboration between team members, even if they are geographically dispersed. Employees can initiate voice calls from within project management tools, CRM systems, or other collaboration platforms. Businesses can thus create a cohesive work environment and reduce the need for multiple communication tools. Some in-app voice solutions also provide video-conferencing and team messaging features that allow different teams to work together sitting in remote locations.

Enhanced Employee Productivity: By integrating voice calling within business applications, employees can stay focused on their tasks without switching to separate communication tools. Employees can seamlessly handle communication and work-related activities within a unified interface. This reduces interruptions and enhances overall productivity.

Call Analytics and Insights: In-app voice systems often come with call analytics and reporting features. Businesses can leverage these insights to monitor call durations, call volumes, and customer interactions. Such systems also provide important data for performance evaluation, training, and process optimization.

Cost Savings: In-app voice solutions can lead to cost savings for businesses, especially for international communications. By leveraging internet-based calling, businesses can avoid expensive international calling charges and reduce overall costs by 90%.