Episode 1:Overture

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The episode begins with Charlie Morningstar narrating a story of how the universe was created by Heaven, which was ruled by Angels. Her father, Lucifer Morningstar, a mischievous angel with idealistic creative ideas, was scolded by the elders of Heaven for his behavior, and was deemed dangerous for his creation. The higher angels created the universe, as well as Earth, with the intention of being good. The angels then give birth to the first Humans on earth, Adam and Lilith. However, Adam was controlling towards Lilith, so the first woman rebelled from her husband, and fled to get away from him. It is there that Lucifer's journey took a turn as he fell in love with Lilith, and Lilith fell for Lucifer too. By then, Adam had gained a new bride named Eve, and together, Lucifer and Lilith came to the curious Eve to share the gift of free will with humanity; however, this inadvertently invited the bad and evil into the world. Outraged by Lucifer's recklessness and his "betrayal", the angels casted both Lucifer out of heaven and punished him and Lilith into the depths of a new underworld called Hell, with Lucifer the ruler of all the Sinners and Demons. Although Lucifer was depressed that he was casted out of Heaven, Lilith thrived in Hell and brought the demons to new heights with the powers of Hell spreading unchecked. The angels saw the the rise of Demons as a threat to their existence, and so, every year, they send in Exorcists to commence the Extermination as population control to keep the number of demons and sinners at very low levels.

Fast forward to the present, Charlie, the daughter of Lucifer and Lilith, has seen the slaughter every year and vows to transform Hell through her Hazbin Hotel. As Charlie watches the city burning to the ground after another yearly Extermination, Vaggie and Odin, Charlie's girlfriend and boyfriend who helps to manage the hotel, comes by to see her, having heard her story, which surprises her. Vaggie and Odin wonders if she's heard anything from her mother, Lilith, and Charlie tells her that she hasn't received anything for about seven years since then. Still, Charlie still remains hopeful that she will save her kingdom. Vaggie and Odin leaves to show Charlie something that their new co-worker, Alastor to help them with their hotel. Just before she leaves, Charlie hears the bells ringing, indicating that it's another year long wait for another extermination.

Alastor shows the managers a promotional commercial he created for the hotel with the help of its other residents , Angel Dust, a gay pornstar, Husk, the bartender, and Niffty, a small one-eyed and sadistic hotel maid and the Employees of I.M.P, Blitzo, Moxxie, Millie, and Loona to convince others to join the hotel. However, the advertisement has a tone that clashes with the intended message of redemption and is bad for promotion due to its misleading portrayal of the Hazbin Hotel, leaving Vaggie outraged knowing it wouldn't get sinners to come to be redeemed, though Alastor claims that the commercial was supposed to be hilarious, and because he's been out of touch with Hell for however long that he prefers his own radio show and not something from a TV set, which he considers to be practically useless. Angel Dust suggests to do a porn video commercial to attract the horniest sinners to the hotel, but Vaggie shoots him down, and while he proceeds to extravagant himself, Charlie receives a phone call from her father, and takes it. As she listens, Charlie is very excited to hear that the leader of the Angel Army wants to meet her in person. The urgency of the meeting raises questions about the intentions of Heaven, especially so soon after an extermination. Charlie, filled with excitement, prepares to attend the meeting, leaving Vaggie and Odin and the residents in anticipation. So ecstatic, Charlie starts to sing Happy Day in Hell along her way to the headquarters of the Angel Army. Upon entering, she meets the leader of the Angel Army, who is revealed to be arrogant, cocky, and egotistical, and is disturbingly harassing Charlie, even though he is a hologram.

Meanwhile, Vaggie and Odin gathers the residents and employees and comes up with a plan to make a new commercial that Charlie will like and attract other sinners into the hotel. Vaggie has Alastor conjure up a video camera and they can began making a new commercial. However, the project is very bad and frustrating for Vaggie. Husk is constantly reading lines on a script he was supposed to say because he's not very good in acting; Angel Dust is making flirtatiously horny remarks in his line to Husk; and Niffty has video camera shyness because every time Vaggie points the camera toward her, Niffy goes into a hypnotic trance which creeps Vaggie out. and I.M.P diffcult to work with Infuriated, Vaggie and Odin turn the camera toward Alastor for his part, but when the camera records him, the screen turns to static and violently goes red, frightening Vaggie so she drops the camera, as Alastor informs her that his face was meant for radios, not for screens. Alastor offers to help with the commercial so long as Vaggie and Odin don't force him to use television technology, which they agrees. Alastor takes away the camera and conjures up a camera crew of demons, a set, and the residents with new clothes.

As for Charlie, her meeting with the angel leader isn't going so well, as he is exaggerating himself too much, and reveals him to be the original Adam, to Charlie's surprise. Frustrated, Charlie reminds Adam of their main problem: the extermination of Hell populace due to overpopulation. Adam reminds Charlie they are almost out of time, and Charlie rushes her presentation and starts singing a song, only for Adam to interrupt her by singing Hell is Forever, telling Charlie that the Sinners had their chance to go to Heaven while alive and they cannot be redeemed, and decides to change the date of the Extermination to six months, much to Charlie's shock, before Adam kicks her out of his office.

Upset, Charlie returns back to the hotel, just as Vaggie and Odin come to get her to set with the other residents to watch the new commercial on TV. However, just as the commercial is about to begin, the commercial is interrupted by a breaking news bulletin, much to everyone's, except for Niffty, Loona, and Alastor's frustration. Katie Killjoy and Tom Trench make an important announcement: the Heaven Embassy has announced the new Extermination deadline to be six months instead of a year, and then switches to the Extermination clock where it changes to six months while everyone in Pentagram City panics as chaos and anarchy spreads.

Meanwhile, Adam and his subordinate, Lute, have found what they were looking for: a dead body of the Exorcist. Lute suggests they should start the Extermination already, but Adam declines, wanting to buy time to find out who had killed the angel, and vows that this Extermination will be the end of Hell, smashing the projector with his bare fist, and the episode ends with his glowing evil smile blinking into darkness.

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