Enjoy the Stay

oops

Francesca:

The nerve of this man to send me an email close to midnight about all of his needs. I want the best for all my guests but pumpernickel bread is not as important as the needs of the hundreds of other people staying here. Whoever this Toto is needs someone to knock some sense into him. Who even goes by Toto? I mean a dog maybe but an uptight jerk seems more fitting now. Now I am not proud of this but the liquor is starting to kick in and I need a release which seems to be a perfect blend to write a very passive aggressive email.

Dear Mr. Wolff,

While I understand your concern about the way I will run the hotel during your stay I can assure you everything will be up to the same standard as previous stays. I do not appreciate being contacted at this time of day and no one else has tried to reach me at this time before. Maybe you think you are entitled to more than others due to your position of "CEO/Team Principal". I will have all the items you requested and maybe if I have any extra time this weekend can personally wipe your ass.

Best Wishes - that you lose!

Ms. DeLuca

I was never going to send this but it was fun writing it. I put my phone on my bed and went to sleep after a bit of tossing and turning. When I woke up it showed another email from this Toto guy, so I am assuming he wanted to apologize for the message last night but the reality was far worse. When I see my drunken email from last night was the one he was replying to.

"FUCK, NO NO this can not be happening." Why Fran why? I hate myself, him, and the guy at the restaurant for not being there.when i came back. I can tell you right now that I would have not been checking my email if he was there. I am afraid of even looking at his response. I am probably fired and blacklisted from any other company in the area. I mean me and my son could move back to America but he loved his life in Italy. I finally calmed down and went into PR mode. I will make sure Toto has the best possible experience from now on.

Toto:

I woke up at 7am to an email from some people from work and the hotel manager. I slowly read the email from Ms. DeLuca to see if maybe I read it wrong the first time. I mean I work with a lot of people who speak their mind, but I did not think my requests were that outlandish. I can not help but laugh. I have not had someone talk to me this way since my ex wife said if I could fuck a car then I would just marry Mercedes. This makes me even more intrigued about this woman. I wrote her an email back saying that maybe she may want to go back and read through emails before sending them. I also decided to tell her I will call for my ass whipping sometime during my stay since it was offered.

I called Marco to ask him about this new manager and what her story was. I am very intrigued about this mystery woman. Most would be mad. I mean Christian would have her fired immediately but I want to get to know her better. I still have the woman from last night on my mind but this DeLuca lady is now taking front and center.

"Ciao Marco, I am just calling about the new manager of the hotel? Is she going to run the hotel as well as you? She is not even from Monaco, therefore she may not be able to understand the caliber of this event."

"Slow down Toto. She has been in charge of customer relations for our Rome, Sicily, and Lyon branches remotely, but wants to take on a more involved role. Her son is older now, so she does not have to be home all the time. I can assure you I gave her everything she needs to be successful. You can be a real pain in the ass, so try to tone that down a little. She is a sweet woman who deserves this chance." he goes on but I focus on the fact that she has a son, so probably has a husband. "I would set you up with her but I think she is too good for you"

"Ahh most women are too good for me but I don't know if I trust you to set me up. I mean she could be a 70 year old with yarn in her purse." I laugh off trying not to sound too desperate for information about the intriguing woman.

"For your case I wish she was some old lady but she is a very attractive, sweet, caring woman. She is originally American but speaks Italian and French, so she is a real asset to our team here. If she quits after this weekend, I blame you.

"Yes, she seems very sweet from our brief encounter. She even offered me extra help if I needed it." I try to sound genuine without being sarcastic. "Well I will talk to you once this is all over to complain about everything like I always do."

"Ciao Stronzo (asshole)"

Not even a minute later I get a call from an unknown caller. "Hello, is this Mr. Wolff? This is Ms. DeLuca from The Riviera Hotel."

"I was not expecting a call from you but you are braver than most. I can tell that something happened the night you email because nobody has tried to please me more in a long time. I thought I would have to wait at least a few more years before someone would have to help me in the bathroom."

"Look, I will be honest, I had a bad night and had a few drinks when your email came through. I am such a perfectionist that your email made me overwhelmed and had me questioning all the preparations that I had done just for more things to be on my plate. I formally apologize and if there is anything outside the bathroom I could assist you in then just call me on this number."

"Calm down, Delu-"

"Francesca, please call me Francesca or Franny" No way... It is not the most popular name but there is a possibility they are not related at all.

"Okay, Francesca. Why don't we meet at the hotel tonight since I am going to check in today? I can clear up some of my requests and get to know you better since I will probably be seeing you a lot in the future."

"That would be great. I am sorry by the way for how I handled everything" she said before saying goodbye.