Chapter 1 Highlights
§ OM is the business function that is responsible for managing and coordinating the resources needed to produce a company’s product and services.
§ The role of OM is to transform organizational inputs into company’s product or services output
§ OM is responsible for a wide range of decision, ranging from strategic to tactical
§ Organizations can be devided into manufacturing the tangibility of the product or services
TANGIBLE – MANUFACTURING
INTANGIBLE - SERVICES
