Compensation For Cancelled Flight

The Sad Case of Airline Systems

Ifyou've been following the news in recent times, you would be wellaware about the increasing count of technology errors bringing downthe American airline industry.

Seventeendramatic incidents were reported in the previous year besides sixteenothers in 2015. The average number of such errors was limited toabout 6 a year between 2011 and 2014, reported Robert Charette, areputed risk management consultant who has actively tracked ITshowdowns for numerous years.

Almostall incidents that involve computer systems and other technology havelet down multiple airlines as well as flight booking services. Also,there hasn't been any improvement in the situation. Up until now,2017 has witnessed seven airline incidents and these include hugeoutages at Delta and United airlines in January. In both instances,all the flights operated by the airline were halted for over 2 hours.Charette informs that while there was one odd outage in a month for along time, this has now increased to 2 or even 3 a month.

Arethe Airlines Responsible?

Whileit is true that an airline cannot take responsibility for badweather, it is definitely accountable for failed computer systems.

Inthe last few years, there have been consistent system breakdowns,reported by various American airlines that have caused severalthousand or Cancelled. Airlinessuch as Delta, United and Southwest have been at the receiving end ofa lot of criticism, as reported by the media.

DeltaAirlines ended up cancelling nearly 280 flights in February 2017owing to a failure of its core IT systems.

Flightsgoing to or coming back from major cities like Detroit and New Yorkat the John Glenn Columbus International Airport were nearly 4 hourslate and there were as well.

Accordingto airlines, IT problems are responsible for only about 1% of thedelays. This means that most delays and cancellations can still beattributed to air traffic and weather issues. However, technologicalglitches do come at a very heavy cost to airlines-nearly $100 millionfor each major accident.

AppsAdd to the IT Problems of Airlines

Whilecomputer systems alone have managed to create enough trouble for airtravelers, airlines have managed to make matters worse by addingtablet and smartphone apps to their operations. These are used byboth customers and the flight crews besides some redundant computersystems to handle all kinds of essentials jobs like schedulingflights and selling tickets.

Further,there were several different mergers that took place recently andcalled for the integration of multiple outdated computer systems. Thebudgets allocated to technology spending were also affected by therecession.

DeltaAirlines recently reported an investment of $450 million intechnology this year. This is a massive hike from its earlier $150million spending in 2016. Following the footsteps of Delta Airlines,Alaska Airlines has also quadrupled its technology expenditure,reported CEO Brad Tilden.

Here'sa simple warning: if an airline says that it is undergoing atechnology upgrade, try and avoid that carrier for at least a coupleof weeks

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