Ang Journey ko as Employee

Part 2

First day.

Mid shift ang schedule ko, 3pm to 12mn. 24x7 ang support namin Canada and Poland. Unang pasok ko sa room namin puro lalake lahat at nagiisa ang boss ko na babae.

What would you expect majority in IT world are men.

So, pinakilala ako sa TL ko at sa mga makakasama ko.

Unang pinagawa sa akin is to research about emails, spammer, phishing, spamvertise, scam, and flow of the email.

Habang inaantay ko yung mga credentials na gagamitin ko sa mga system namin ay nagbasa ako. Binigyan din nila ako ng mga notes para basahin at intindihin.

Inexplain din sa akin kung paano ang procedure and process ng bawat task na gagawin namin.

Syempre sa una confusing, exciting, at challenging. First job e, sabik matuto ng mga bagay - bagay.

3 weeks has passes at may dalawang nag resign na officemates ko. Inaaya nga nila ako e, tempting, pero sabi ko "First job ko ito, gusto kong subukan kung ano meron dito. Pag ok na saka nalang."

Bakit tempting yung invitation nila? Because they said there's no growth in here but it is a good start, it is a good stepping stone. Encouraging right? Kung siguro ibang tao yun sinabihan nila, di pa siguro siya nareregular umalis na. Agree ba?

Well for you to know, marami pa sila sinabi. Kung maririnig mo yu, madedemotivate ka talaga mag work dun, idagdag mo pang matagal sila magbigay ng access sa systems.

With all those stories I have heard, I didn't give up. I didn't quit the job, I gave it a try. If what they said is true then I will leave.

Months has passed, I'm interested of what were doing. Challenging for me as it is more of decision making. A decision that will make your customers safe to the attackers (hackers) Curiosity is filling in as I wanted to know how it works and for the first time I learned that there's a position like this.

Confusing of what position I am in? Well, wala ka mahahanap na gnaito sa internet lalo na kung wala ka background about it. The position is Abuse and postmaster role accounts. Meaning, they are one of the most important internet-standard methods used by mailbox providers, customers, and others to ask questions, report abuse, or send notifications to senders.

(source:https://help.returnpath.com/hc/en-us/articles/220223268-As-a-certified-sender-why-do-I-need-abuse-and-postmaster-role-accounts-)

Complicated parin? Well, maiintidihan mo siya kung babasahin mo yung nasa itaas na link.

So ayun na nga, things are getting really interesting. I learned a lot. Dahil di ko akalain na may ganitong process behind those emails na sinesend natin at natatanggap natin.

You know what's cool about this? You tend to have a challenge in understanding on back-end process of all the emails we use.

I mean, malalaman mo kung paano natatag as SPAM ang isang email. Why the emails are going to junk folders. And what's more interesting is what were the error codes you are receiving when the email won't send.

There's a term that they call bounce back error message when the emails are not being sent to you or to your receiver.

As I learn the process and procedure of their business, I enjoy working, I thought of staying longer. I am learning a lot.

But of course, hindi lahat ng pagkakataon ay masaya lang. So here comes the test, test of how strong you can hold on.

Iniwan ako ng nagttrain sa akin, mag isa ako sa shift at ang kasama ko lang ay ang boss namin. Knowing myself, iniintindi ko yung tao kung busy ba siya o hindi, even if they informed or tell me na ok lang magtanong kahit anong oras.