Finally Reality - BUILDING A PROFESSIONAL CAREER PATH FOR CSRs
- Reads 1
- Votes 0
- Parts 1
Ongoing<5 mins
Last published Sat, Oct 19, 2024
The time was 1976. I was just starting my veterinary medicine career-working the front desk, cleaning cages, helping technicians hold animals, filling prescriptions, and reading fecal floats. In those days, everyone on the team fulfilled all functions of running an animal hospital. It was a crash course in both veterinary knowledge and insanity, and I loved it!
Today, much has changed in veterinary medicine; computers, PIMS software, technology, surgical techniques, anesthesia and pain management, pet insurance, financial assistance companies, virtual consultations, compounding pharmacies, CT, MRI, plus, new career opportunities for veterinarians, and practice managers. With my experiences over the past 43 years, I could write a book on the advancements in veterinary medicine.
However, what has remained the same is the need for more structured Client Service Representative training. Yes, we have all heard of this issue before, but as a profession, we have yet to develop a career path for CSRs.
I attended, participated in, and conducted many front desk training programs, drafted and wrote CSR SOP protocols, conducted training sessions, and watched our industry launch programs to enhance the client experience and relationship building, and still, the same 1976 client service issues are present today.
All I hear in the industry is poor client relations skills, difficulty retaining front desk personnel, missed charges, missed appointment opportunities, and client complaints (of all sorts).
All Rights Reserved
#104
professional
Join the largest storytelling communityGet personalized story recommendations, save your favourites to your library, and comment and vote to grow your community.
You may also like
Velleitie
[LMK x F!Reader] [6k - 22k word chapters] Your dad wanted help at the noodle shop, sure you love him to bits and pieces but you simply don't have the time of day to be doing things like this. He offered to pay you as much as he could for your help, but seeing as it was well under what you normally earned at your current job, you had to reluctantly deny his offers. Besides, you live halfway across the city and you have training with your mentor, this isn't something you couldn't just throw away with ease. Upon the third call though, you finally folded, as the desperation in your fathers voice was evident and you were tired of being, what you'd like to call, a shitty daughter. So, you told your mentor about your knew schedule, to which he was more than happy to adjust his schedule as well, he seemed more than happy oddly enough. Though you felt off about leaving him to take care of your pets, you had no one else to trust, so you just left him with them. With that, you packed a good few amounts of clothes, started up your car and then you were off. Still, there was an ever growing worry developing in your stomach as you drove further and further away from your home. Was this really the best idea?
Storm Of Pain
Have you ever seen your life flash before your eyes? Seen all the good memories with you and your friends and loved ones just pass in a few split seconds before the moment comes where you know you'll die? Where you determine if it's going to be a quick or slow and painful death? Well then, same. I risk my life on a daily bases saving others, strangers, kids, families, anyone my team and I can help ranging from terrorist attacks to bombs to pretty much anything. The training that I received a few years ago allows me to do that, it allows me to be the best person that I can be, if I could go back to the day I joined the military I wouldn't change a single thing; the only thing I would've changed in my journey is to have looked after her better. To have kept her safe. But life had other plans with both of us... ***** All ideas in this book are thought of by me. Nothing has been based of another book. If something is the same as another's, it purely coincidental. *Don't copy from my book *Don't report my book because of a few violent scenes *My book is copyrighted. If I found out you copied my book, I will report you. *Remember to vote and commentComplete
Maybe Us. (Vance Hopper x FEM! Reader)
You had been attending the same school for over 15 years, obviously because you were born in the small town in North Carolina. You were living a pretty normal life, till all of the abductions started happening in 1977. But lets go back a bit. Lets go back to the year 1976. You had been on a night shift on November 18th, 1976. There were many more people than your previous shift. Really the only people there were dropouts, druggies, drug dealers, freaks, and alcoholics. All around the ages 14-22. Everybody was pretty chill with eachother, except for a few people, but that was just the minority. You had been zoned out while staring at the clock, then suddenly heard a DING! Some kid wanted to buy some cigarettes again. You looked at him and he said "Jesus kid, you in a mental insitute or something? Snap out of it." you ringed him up after he asked you for a pack of camels, and then looked at a familiar guy playing pinball. The same blonde that got over 100,000 his last time he came. Everybody started hyping him up, so he's trying to beat 100,000. You remember the mess you had to clean up after some kid accidently knocked over a bunch of beer. You like to not think about how it ruined your favorite pair of shoes. He messed up again, and kicked the machine. You yelled out to him "That thing costs money you know." then he looked at you. His face almost looked angelic. But he had been the jerk of your highschool, so he couldn't be that angelic. He looked away and picked at his pockets. He pulled out nothing. He started walking up to you and started asking for a dime. "Come on, I feed you guys this money all the damn time. Plus you will just get it back." "Then maybe don't waste all your money on pinball. We've gained around $200 with you coming here almost everyday. Thanks for that." and then you smiled while picking up your book. He looked at you in anger, then you looked back up at him. He looked like he was in a bad mood. "Here's a dime." you said handing him a dime.Complete
Barking Mad
Third book after Jaime, and Angelica. Angelica's sons are grown and they are meeting their mate. He had an idea, that was all. He wanted to help his people as a whole. He didn't think he'd be the first to try it out. His life was turned upside down, but maybe that was a good thing. But how does he cope with mates that are more wolf then man? It's hard to have a relationship when your mates don't talk much. (Told from Blake and Andrews mates point of view.) Excerpt: Okay, I admit that this was my idea but, I didn't think that Alpha would send me. Yes, pack exchange would help to freshen packs. Blood, minds, get packs that were stagnant and stuck decades in the past to move forward. I recommended enforcers, warriors and Omega's, positions that would do the most good. I was none of those. I was just a random beta with barely the wolf to keep my position and not fall down a rank. But my alpha said that the other packs were not so keen on doing it. So he was going to lead by example. All known packs were put into a database by the council and random generators paired packs to exchange people. Since alpha wanted to lead, we were first to get paired. We got paired with a pack across the country. My flight out had been uneventful thankfully. Most of my things had been shipped, I had two suitcases of things I was wheeling toward the exit of the airport. Supposedly this pack had sent someone to pick me up. I'm almost to the door when I hear my name called.Complete
The Art of Writing: How to Write Bestselling Novels
[New chapter posted every Friday] Would you like to learn how to draw your readers in with your blurb and your opening lines so that they feel they have to keep reading to find out what happens next? Would you like to learn how to craft characters who are so interesting and real that your readers would love to be them and can't help but go through the story with them? Would you like to learn how to craft sentences, paragraphs, and chapters that keep your readers enthralled? Would you like to learn how to prevent writer's block? The Art of Writing will teach you all of these skills and more--everything you need to write a bestseller. You've probably noticed that your first and second chapters have lots of reads, but the chapters after that have very few reads or votes. You can partially blame that on people clicking on the first chapter just to take a quick glance at it and maybe add it to their reading list. But that explanation only goes so far for most Wattpadders. The real reason is more likely that your story isn't written in such a way that really draws a readers in, almost forcing them to keep reading. But you can give your story that edge it needs to become great just by following a few easy guidelines and learning some key techniques for success. In fact, if you haven't already noticed, some of those techniques are being used in this description to give you just enough information about something you want in order to get you hooked. And your stories should do the same. Wattpad is full of writers who have great story ideas but very little training in the skills required to craft an amazing story that really sucks a person in. Which means we end up with endless stories that promise amazing plots but can't deliver on that promise. Not to worry, though. We're about to change all of that. So get ready to learn the skills you need to write a binge-worthy bestseller. ***NOTE: If there's a skill you'd like me to write a chapter about, just let me know***Complete
A Bridge Over Troubled Waters
Dear Reader: You are precious, priceless, and irreplaceable. In the entire history -- of the entire universe: In the history of all Eternity... There has been, and ever will be, only one you. Herein are opinions, observations, and things autobiographical. These essays and editorials were written within, oh, 2 or 3 years. I've survived autism, mania, depression, amnesia, multiple personalities, being borderline suicidal as a teenager ... and aardvark pox. (Or was it turkey pox?) My "editorial opinions" prove that I'm a fearless, ferocious... ¿Were-Chihuahua? [Every full moon, I turn into an ankle biter.] Me?? Delusional?? Nope. So, OF COURSE, I'm "considering" a career in American politics. {Made you smile.} Or cry: sorry about that. This ain't your typical autobiography. No. It is not. Seriously, though: "I've survived myself" is an acceptable legacy.Complete
Evolution
There are a lot of things you don't really think about until they happen to you. Take rape, for instance. I always thought, "That won't happen to me. I have a boyfriend. I trust him. He would never take advantage of me like that..." I couldn't have been more wrong. Love in this day and age is often confused for manipulation and abuse. The warning signs are here. The things we say will tell us everything that is wrong. You are worth more than what you think you are. It's not your fault. If they tell you otherwise, get out. Burn the bridge. Always remember someone is waiting for you to walk into their life. Someone needs you. Someone loves you. Getting away from all of the wrong people and finding the right ones could save you. I can promise you right now that it saved me. These are the journal entries and selected poems from my first experience of love that left a unpleasant taste in my mouth- quite literally. I am putting this out for the whole world to see because I hope everyone will learn from my experience. People can see. We have no excuses to continue living our lives in ignorance. ...WARNING... HARMFUL THEMES INCLUDING MENTION OF SUICIDE, SELF HARM, AND RAPE. THIS HAS EXPLICIT CONTENT. RECOVERY AND AWARENESS IS THE PURPOSE OF SHARING. DO NOT READ IF THESE THEMES ARE OFFENSIVE OR HARMFUL TO YOU.Complete
Memoirs of A Healer/Clinical Social Worker: Autobiography of Bruce Whealton
A healer. A survivor. A victim of profound injustice. How does someone who has dedicated their life to helping others find the strength to heal themselves after losing everything? In December 2019, I woke up in a psychiatric hospital following a suicide attempt. A simple conversation with another patient sparked a shift within me-a glimmer of clarity that would change the course of my life. But how did I end up there? What devastation could drive a loving spouse, a therapist, and a lifelong survivor to the edge of despair? This book unravels the journey that led me to that breaking point and how I found the strength to keep living. My story is one of triumph and tragedy-of overcoming paralyzing shyness and social anxiety to become a psychotherapist, only to have my life shattered by unimaginable injustice. Between 2000 and 2006, I lost everything I had built: my home, my career, my community, and the love that once gave my life meaning. The destruction was sudden, like a meteor crashing down, and the aftermath left me in ruins. Worse still, the world condemned me as a villain when I was only ever a victim. But this is not just a story of loss. It is a story of survival, of how I faced the darkness and chose to keep living. It is a testament to how love, hope, and the power of connection can guide us through even the longest night. Through this memoir, I share not only my pain but also my triumphs-the moments of joy, love, and meaning that kept me fighting for life. I write this book for anyone who has ever felt unseen, unheard, or unjustly condemned. I write it to show that healing is possible, that our stories matter, and that no matter how broken we feel, there is always a path forward. This is my story. But it is also a story of hope-for you, for me, and for anyone who has ever longed for justice, healing, and love.Complete
[LMK x F!Reader] [6k - 22k word chapters] Your dad wanted help at the noodle shop, sure you love him to bits and pieces but you simply don't have the time of day to be doing things like this. He offered to pay you as much as he could for your help, but seeing as it was well under what you normally earned at your current job, you had to reluctantly deny his offers. Besides, you live halfway across the city and you have training with your mentor, this isn't something you couldn't just throw away with ease. Upon the third call though, you finally folded, as the desperation in your fathers voice was evident and you were tired of being, what you'd like to call, a shitty daughter. So, you told your mentor about your knew schedule, to which he was more than happy to adjust his schedule as well, he seemed more than happy oddly enough. Though you felt off about leaving him to take care of your pets, you had no one else to trust, so you just left him with them. With that, you packed a good few amounts of clothes, started up your car and then you were off. Still, there was an ever growing worry developing in your stomach as you drove further and further away from your home. Was this really the best idea?
More detailsContent Guidelines