ASTPP is a renowned open source VoIP solution and it is the core solution running many businesses all across the globe for more than 12 years now. In 2019, the community launched a smart telephony version of ASTPP. It further added an enterprise ver...
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VoIP based solutions and communication are not something new and surprising for people. With the growing popularity of IP to IP or app to app calling, people have started realizing the worth of using VoIP based calling solutions offered by the VoIP service providers. From a mobile SIP dialer to a PC dialer, DID number management solution, an IVR system, call center solution, calling card platform, multi tenant IP PBX system, and many other VoIP solutions are actively used by end users and companies.
Along with an array of advantages offered by the VoIP based communication solutions, they also have some challenges and roadblocks that can affect the user experience to the level that irritates them.
In this article, we will learn about the major drawbacks VoIP based solutions have to offer and how you can improve the quality of VoIP and its offerings.
Major drawbacks of VoIP solutions
1. Poor quality of voice
One of the major issues faced by many users while using one or more VoIP solutions for communication is voice quality related issues, which include:
Jitter
Latency
Missing packets
No voice
And more
2. No support for Emergency numbers
Unlike PSTN solutions, the VoIP based communication systems cannot support emergency numbers like 911 for help in the USA or 1091 to connect to the women's helpline in India. This can create havoc in the situation of a real emergency.
3. VoIP quality
The overall performance can degrade depending on the server or cloud, the number of connected devices, etc.
How to improve the quality of VoIP?
While using the best VoIP solution such as a mobile SIP dialer or a class 5 Softswitch solution for communication, the end users or VoIP service providers can take some specific steps to improve the quality of VoIP.
1. Get reliable and scalable VoIP solutions
Many VoIP solutions cannot perform well under load and in that case, it can affect the overall performance of the VoIP service, including, but not limited to voice quality. In this case, using the best multi tenant IP PBX system offered by the top VoIP development company or smart telephony provider can eliminate the VoIP performance challenge.
2. Stable and high bandwidth internet
The VoIP solutions traverse packets over internet lines. It means the communication taking place between two PC dialer users is dependent on the quality of the internet. To enjoy crystal clear voice or video quality in a conference or call while using a VoIP based communication solution, it is necessary to have high bandwidth and a stable internet connection.
3. Configuration of emergency numbers
The VoIP solutions, whether it is an on premise VoIP solution for communication or a hosted Softswitch solution, do not support any emergency number dialing. However, the best VoIP service provider can configure speed dial numbers to reach emergency helpline numbers. It might not be the same as normal emergency numbers, but still, the consumers can avail the speed dial services at their fingertips.
4. Stable VoIP infrastructure
It is necessary to have a more stable and robust infrastructure to support the performance of your VoIP software. For that, you must get the following of high quality:
Hardware
Server/ cloud
Maintenance
Architecture
Concluding notes
Whether you are a VoIP service provider or user of VoIP service or solution, you must meet some criteria to enjoy a high quality VoIP network and eliminate major drawbacks of VoIP. At the consumer end, the important thing is the quality of VoIP software and the quality of internet connection. On the other hand, at the service provider end, software, architecture, hardware, VoIP configuration, infrastructure, etc. plays a vital role in helping providers to get rid of major VoIP drawbacks and boost the VoIP quality and performance.
