I S U F D (Lisa X Mingyu)

C17

Painting Mrs. Wang’s nails took nearly an hour. Many customers had entered the salon during this time but ended up leaving because of the wait. Once she finished, Lisa was very satisfied with herself, but Mrs. Wang, on the other hand, seemed very dissatisfied. “This is what you did? Not even a bit as good as Xiao Qiu.”

Faced with this obviously picky customer, Lisa  could only keep smiling. “Mrs. Wang, I did it completely according to your photo.”

Mrs. Wang retorted, “Did I tell you to do it completely identical to the photo I gave you? You don’t have an ounce of creativity.”

Lisa: “…”

If I didn’t do it according to the photo, you would’ve complained it was differently compared to the photo!

“Mrs. Wang, if there was anything you wanted altered, you could have told me when I was doing it, and I would have done it to your specifications.”

“How would I have known that you would do it so ugly? Look at you, without even a bit of manners.”

“…” Open your eyes and look, it’s clearly identical to the photo you provided—even prettier than it! Lisa mentally snarled. She kept a smile on her face though. “I am very sorry for being unable to make you satisfied.”

“Just an apology? You call yourself a high-level nail artist when you can’t even do such a simple design properly.” Mrs. Wang looked at her nails again before continuing, “Forget about it, forget about it. Anyway, since Xiao Qiu quit, I probably won’t come to your place anymore either. My membership card still has money on it, so return my money to me.”

Lisa sucked in a deep breath before beaming at her and saying, “I apologize, Mrs. Wang. Money on the membership card cannot be returned. If you do not want it, you can transfer the balance to others.”

Hearing that her money wouldn’t be returned, Mrs. Wang suddenly exploded. “What are you trying to do, scamming customers? Believe me or not, I’m going to sue you!”

Lisa walked towards the computer to bring up her account and then reported, “Mrs. Wang, you altogether had twelve hundred yuan on your account and have used up around eight hundred yuan. You have around three hundred yuan left, which you can give to your friends and relatives.”

“Why should I give it to friends and relatives? I want a refund. If I you won’t let me withdraw the balance today, I’ll find ICBC (Industrial and Commercial Bank of China Limited) and CCA (China’s Consumers Association) together and sue you!”

Lisa nearly couldn’t stop the words ‘if you want to sue, then sue’ from falling from her lips. “Okay then. Your previous purchases, however, were charged according to platinum card membership standards. If you withdraw, you will not be able to reach the requirements for platinum membership. The previous charges must be recalculated.” Once she said this, she glanced at Mrs. Wang’s nails. “In regards to your nails being done today, the original cost would have been ¥360; it would only be ¥100 for platinum members. You need to make up the difference.”

“Isn’t it clear you’re scammers?! There’s no such rules!”

“When setting up the account, we informed customers of the terms. If you must be an annoying troublemaker, you can seek out CCA.”

“Hey, you’re even accusing me of being an annoying troublemaker. Fine, you just wait. I’m appealing to CCA!”

After Mrs. Wang furiously stormed off, Lisa weakly sat down on the sofa. “This type of person is clearly one who finds complaints in everything,” the little apprentice grumbled. She asked Lisa, “Is she really going to CCA?”