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Cheated by Previous Freight Forwarder, Khalid Turned to Us, Calling Us a Reliable Freight Forwarder China to Saudi Arabia
The freight forwarder Khalid used before often switched air shipments to Matson, and regular Matson shipments to overtime ones. Air shipments usually take around 7 days, while regular Matson shipments take about 15 days. The freight forwarder told Khalid it was due to air shipment scheduling and congestion. Once, they even combined Khalid's cargo with some illegal and sensitive goods, resulting in customs seizing it for over 20 days. This often caused delays in Khalid's shipments.
Some small freight forwarders on the market often pull some tricks behind the scenes. When Khalid told me this, he was actually warning me indirectly not to pull any tricks. Of course, I knew what he meant.
I told Khalid that to find a reliable freight forwarder, one must first look for a large-scale freight forwarder company. Unreliable freight forwarders like the one above are usually small ones with just a couple of people in the village, having bad intentions from the start. Companies like ours definitely grew to such a large scale through normal operations and years of accumulation. I showed Khalid our office building and Yantian Port warehouse through a video call. If he wasn't assured, he was welcome to visit us anytime for an on-site inspection. This gave him an intuitive understanding of our company's strength and warehouse management. I told Khalid that we have nearly 100 employees and have purchased an entire floor of a Grade A office building with an area of 1,800 square meters. Such a formal logistics company builds its business step by step.
Khalid said he urgently needed to find a reliable freight forwarder China to Saudi Arabia to transport a batch of mobile phone screens from Dongguan to his factory in Saudi Arabia. Khalid emphasized that time was tight, and any further delays would affect their customers' production schedules.
The 300 boxes of goods were all packed, but due to poor communication with the previous freight forwarder, they had already been delayed for a few days. Khalid clearly stated on the phone, "We need an efficient that can ship in a timely manner. Can you do it?"
Khalid's goods were shipped from DongGuan, so the first option considered was direct flights from Guangzhou, such as those of China Southern Airlines and Air China. I even considered airlines from Sichuan. Although they take off from Sichuan, we can choose the first leg domestically from Guangzhou to Sichuan, and then from Sichuan to Dammam International Airport. For a professional freight forwarder China to Saudi Arabia, these are essentials. The goal is to have several alternative plans so that in case of unexpected situations, we can immediately activate them.
It was summer and very hot. Generally, airlines would overbook cargo as usual because customers often cancel orders, so the planes wouldn't be empty. For example, if a flight can carry 40 tons of cargo, it often accepts 45 tons or even 50 tons. Normally, the drawbacks of this practice are not obvious. If there are no canceled orders, we can just arrange the less urgent or new customers' cargo on the next flight and explain to them about flight weight restrictions. However, during high temperature weight restrictions, flights reduce cargo significantly, making these drawbacks more apparent and causing more delays.
Unfortunately, Khalid's goods were delayed! He was very anxious and kept calling me, asking me what to do. I knew the situation and immediately contacted the person in charge of the CA flight, actively striving to get the goods on the next flight while also contacting alternative plans just in case. I emphasized the importance of this order to the airline salesperson.
We are well-known in the logistics circle and are their long-time customers. They are familiar with us. The salesperson also said they would prioritize our arrangement and apply to the company to send the goods as soon as possible, promising to send them within two flights if possible.
At 4 pm, the airline said they would prioritize us this time, considering our special situation. I didn't dare to be negligent afterward and followed up with the airline every day to understand the daily cargo detention situation and the cargo departure situation of each flight. Finally, the goods were successfully loaded and shipped on the second flight!
Throughout the process, I copied every node's information to Khalid, letting him know what I was doing, with no black box operations. Although Khalid didn't say much, he was always closely following what I was doing. It seemed that the previous freight forwarder's secret operations had left a shadow on his mind. Seeing our transparent operations, Khalid fully trusted that we were a reliable freight forwarder China to Saudi Arabia.
If you want to know more about me, read my diary, which records more details about freight forwarder China to Saudi Arabia and the warm and touching stories between us and our clients. Feel free to contact me if you have any needs.
