Phone Calls > jariana (COMPLETED)

one

March 1, 11:25 a.m.

This is Ariana calling to update my order BKE-184. Looks like I won't need the leather strap after all. So, just to be clear, keep the rest of my order as is, but cancel the strap. Thanks!

March 5, 3:11 p.m.

It's Ariana again calling about my order BKE-184. Is it too late to rethink materials? In the end, recycled aluminum just sounds cheap. I'd rather go with the slate. All the reviews I've read say that slate will endure both heat and snow better. Plus, it has more effective results for tree attachment. Thanks for working with me. Can you please call me so I know you got this order change? My number is 802-555-0129.

March 6, 4:10 p.m.

It's Ariana. I called yesterday about order BKE-184. Nobody has gotten back to me. Please let me know that my order has been updated. Natural slate plaque. No leather strap.

March 8, 10:04 a.m.

It's Ariana calling about order BKE-184. I'd like confirmation that you received my requests for an order change. I'm worried because you still haven't called me back. I'm not high maintenance, if that's what you're thinking. I'm not going to modify anything beyond this point. I understand that you have strict shipping dates. If you're upset about my leather strap cancellation, just go ahead and ignore it. I'm willing to eat the cost on that. I really want to know when you plan to ship my order. I'd also like to remind you that I've already paid in full. So I deserve a return phone call. I mean, I don't like threatening people. But I also don't like being jerked around. My number is 802-555-0129. You better call it.

March 15, 11:38 a.m.

Ariana: This is the last message I'm going to leave before I call the Better Business Bureau—

Justin: I'm speaking. You're not leaving a message.

Ariana: When are you going to ship my order?

Justin: I'm not.

Ariana: You have to! I paid for it.

Justin: My name is Justin and you haven't paid me anything for anything.

Ariana: Not cool, Justin. I paid somebody in your company.

Justin: I don't own a company. You're about the thirtieth person who's—

Ariana: Do I have the wrong number?

Justin: Not exactly...

Ariana: This sounds like a total scumbag operation.

Justin: No. There is no operation. My name is Justin Bieber. I'm a senior at Burlington High School. I'm not connected to this plaque/trophy/crystal awards business in any way. It's my cell phone. I just got it. I took a recycled number. I guess I got a deadbeat trophy company. I'm sorry to tell you this, but I think they've gone out of business.

Ariana: That sucks. I mean, I can't believe this is happening.

Justin: Um.. It's not exactly the end of the world.

Ariana: Easy for you to say. What are my options here? What am I supposed to do about my order?

Justin: I guess you order another slate plaque without a leather strap from a different company?

Ariana: You know, you could pretend to have some sympathy. I've been robbed.

Justin: You're right. I'm sorry. You sound nice. I feel bad you got taken. The guy who ran that business sounds terrible. He even ripped off people who'd ordered gravestones for their pets.