1. Tell me about yourself.
3. Why call center?
It is practical to work on a call center. Because this is a new industry here in the Philippines, most of the employees are young and fresh graduates. We can say that the environment is fun and the atmosphere is very fresh.Nightshift is something different and a new experience for most of them, it is a COOL idea to work night time and sleep duringthe day. Also, the night differential plays a big role for this
4. What are you weaknesses?
Most common answer is saying that you are a perfectionist; this becomes a weakness for you because as a perfectionist, you are very particular to the quality of the result of the task given that it usually eats up your time to finish a job.
5. How do you provide EXCELLENT customer service?
When we say excellent customer service, we provide additional service aside from the inquiry of the client and at the end of the day; the client was pleased about the service provided. Exerting every effort we can give and empathizing to the client as if we are the one in need of help.
6. How do you see your self 5 years from now?
7. How would you describe the color “red” to a blind person?
We all know we have 5 different senses; Sight, Hearing, Feeling, Smell and taste. A blind a person is missing one, sight. So what we need to do in order to describe the color “red” is try to use other senses in describing the color. For example; the color red is like a loud noise, it is a very loud color.
ExcelAsia Makati
2295 OPVI Centre Bldg. 2, Pasong Tamo Extension, Makati City
(From MRT Magallanes Station, ride a jeepney going to Gate 3/Ecoplaza.DPC/Pasong Tamo Extension. We are across Saatchi House and between Union Bank and UCPB)
