"Hi, this is Microsoft support. I'm Jeff the Killer."
"Jeff. Stop."
"Sophie, are you having problems again?"
"Yes."
"Jesus. I MEAN. Some sort of higher power!"
"Calls here are monitored, huh?"
"Yeah. So what's your problem?"
"I'm in college, Jeff."
"Oh, yeah. So am I. That's a problem."
"Hehe. That's not the problem though. Do you know anything about Dropbox?"
"Yeah."
"Okay well I just spent two hours on an Excel spreadsheet for IT and I select the file and hit upload, and then it says I didn't select a file. It's done this six times. Ideas?"
"Uh... Hmm. Try closing the window?"
"Okay."
"Open back up."
"Yep."
"Upload it."
"You're a genius."
"This is my job, Soph."
"Okay, well, that's all I needed."
"Do have another computer problem soon. I'm the only one left in the office. Working overtime."
"Oh. Shit. I just dropped my laptop in a boiling pit of lava."
"I can help with that."
