Hi guys! So I have a bit of a dilemma, and I'm hoping you guys can chime in with advice/ideas!
Some of you may remember, and others may not have even known, but either way, I would love any and all feedback on this situation. My story, "Every Time it Rains" is a published work on Kindle Direct Publishing. I changed names, and self published it awhile back. While it hasn't sold a ton, I have made a few bucks here and there from it. Problem is, I hadn't logged onto the KDP account in awhile, and when I tried to log in yesterday, I couldn't. Someone hacked my account. Changed the phone number, and the banking info.
I did the account recovery, sent a picture of my drivers license, and got an email that I could now log in. Still can't. Phone number still wrong, and two factor authentication was turned on, so I can't get the code. Replied to the email, informed I'd been hacked, and because it was late, went to bed. This morning, had gotten another email saying we think you've been hacked, and the steps they took, and what to do. I tried. No account with that email. Customer service is a joke. No help at all. Still can't get in. My book is still on amazon for sale. I'm not upset about not getting any royalties, (maybe a little) cause it's not like I was selling much, although I am curious where any royalties are going if the hacker closed the account. Possibly they changed the email?
Anyway, what would you guys do. I can create another account, and upload the book again, but what about the one already on amazon. I'm so frustrated, and I'm just not even sure what to do. That's my story, I wrote it, and I want it back. What would you guys do?
Thanks for even reading this, and huge thanks for any ideas/suggestions to help solve this.
I'm so aggravated I don't know whether to laugh or cry!
