joshua

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Pride. That's the problem with the younger generation, they simply don't take pride in their work. They come to my door daily, peddling their goods, but they don't have their hearts in it. At least, not like people used to- not like I still do. People aren't interested in alarm systems or credit card services, they're interested in service. They want to know that they can count on someone to keep their business safe at night, or to set them up with a good interest rate off the bat. You shouldn't have to negotiate these things. It's simply not necessary to nickel and dime someone. You take care of your customers and they take care of you. That's how business is done. I've been in business for a long time and the last thing I need is some punk half-heartedly trying to explain how a website will generate a positive R-O-I while intermittently trailing off to read his latest text message.

Maybe that makes me a dinosaur, a relic in my own time. Take this kid, for instance. He's trying to tell me that getting people to like me on Book Face will help me generate more revenue. Did he not see the sign on the door? Of course not, and that's the problem. He's trying to sell me something. He doesn't care who I am or what I do. He wants a sale and he's wasting valuable time. Or maybe his time isn't valuable, but nevertheless, the clock ticks and all he can do is prattle on about likes and fans and statuses, the poor soul. He's dismissed at once.

But time marches on.

It finds me sitting here with the Lowes. The poor couple. He's devastated. He tries to maintain his composure, but his shoulders are listing and it's clear he hasn't slept. She doesn't fare well either. He urges her to lift her chin as I pass the gilded box of tissue. He's afraid of me. It's been so long since he met someone like me- someone who takes pride- that he suspects me of just being another man bent on making a dollar.

This wasn't their fault. Tragedy sought them out and found them unprepared. Emotionally. Financially. They simply aren't equipped to handle this. Not that you could prepare for a tragedy of this nature. But, fortunately for them, I am.

“There, there, Mrs. Lowe. It's going to be okay. This is came as a shock to both of you. I cannot say that I know how you feel, but I can tell you that Thanos & Sons has been in business for over eighty-five years. I've personally dealt with similar situations. Your loss will take a long time to get over, but I am here for you in the short term. Over the next few days, I am personally at your disposal. I will arrange every detail and see that everything is attended to.”

“Do we have to choose the casket now?” she asks.

“We have an assortment of caskets that cater to every taste and budget, yes, but before we do that, why don't you take a moment to tell me about Joshua. I never had the opportunity to meet him, so it's the most we can do to make sure that we say goodbye to him as he would have wanted.”

They both take a moment to digest what I have just told them, but I meant what I said. Above all else, we at Thanos & Sons make sure that we do everything in our power to please our client. Unfortunately, in our line of work, our clients are unable to speak for themselves.

“He was wonderful,” he starts, catching himself to keep from breaking down. He loved playing outside, he was smart, inquisitive, nice, honest ... we loved him more than anything in the world.”

He reaches for her hand and I produce a handkerchief. They did love him more than anything, he wasn't lying when he said that. Of course, every parent says that in my presence, they'd appear barbaric not too, but you'd be surprised how many of them leave the burial looking as though a tremendous weight were suddenly lifted from their shoulders. We strive to deliver a stellar service to all of our clients, of course, but some we truly go above and beyond for.

“There, there, I'm sure he was,” I say as the tears begin to ebb. “I'm afraid it's getting late, so I don't have time to explain the finer points, but what would you say if I told you we could forgo with these preparations all together?”

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