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now playing: same ol ' mistakes - rihanna
"Yes, how many times do I have to tell you I lost my phone yesterday?" I snapped at the woman on the phone.
"I'm sorry ma'am I'm just confirming." She said apologetically and I sighed.
I'm using my raggedy iphone 11 to call the Apple support line.
"Ma'am do you mind if I transfer you to someone with a little bit more knowledge about your issue?"
I looked down at my busted phone screen and it said that we've been on the phone for an hour and a half.
She just wasted my time...
"Yes, please transfer me."
"Okay one moment."
I sat and listened to the elevator music for a while. I was getting more and more irritated but the irritation was directed at myself because how the hell did I lose my phone?
"Hi, my name is Aaron. I'll be helping you out today. Can I have your name and phone number?"
I gave the man on the other side of the phone my information and waited for him to respond.
"Okay I pulled your information up. What can I help you with?"
"I forgot my Apple ID password."
"Oh okay. Would you prefer to answer your three security questions or would you like for me to send you a six digit code?" He asked politely.
This phone has a different number from the one I'm trying to track.
"I'll answer my three security questions."
"Sure thing. What is the last name of your favorite elementary teacher?"
"Mcgruder." I responded confidently.
"Correct. What's the name of the first album you purchased?"
"Blonde by Frank Ocean."
That's the only album I've ever purchased.
"Correct, and what's the first movie you saw in the theater?"
"Ratatouille."
"Okay Ms. Adams, your temporary Apple ID password is AdamsSevyn2002!"
I let out a deep breath as I wrote down the password he gave me. I wish he was the first person I got on the phone with.
"Is there anything else I can help you with?" Aaron asked politely.
"No, thank you so much." I said as I picked my phone up off the counter to end the call.
I signed into my apple ID and it immediately went into the Find my app and instantly became confused about where I lost my phone. Then I realized someone must've stolen it because there's no way I was in Brighton that's damn near an hour away from where I live.
