Exotel Stories

Data privacy is a cornerstone in the digital age. As information permeates every nook and corner of the digital landscape, protecting sensitive data is paramount. The Go...

Customer support is the range of services offered by a business to its customers before, during, and after a purchase. It involves addressing customer inquiries, resolvi...

Omnichannel CX refers to a customer-centric approach that provides an integrated experience across multiple channels and touchpoints, such as a website, mobile app, soci...

In the age of digital connectivity, businesses have an unprecedented opportunity to engage with their customers on a personalized level. With the abundance of data avail...

Exceptional customer service is vital in today's business landscape. Call centers are at the forefront, bridging the gap between businesses and customers. Recent <b&g...

Still on the fence about investing in CX? According to a survey by PwC, positive experiences throughout the customer journey can motivate 65% of respondents to become lo...

You buy a product or service from a brand and are pleased with what has been offered. However, there may be a time when you are not fully satisfied with the product and...

The evolution of both consumer behavior and technology has made us all stand on the verge of not choosing one over the other. Most organizations now look for external co...

The business environment has changed over the years. With the advent of e-commerce and the technological revolution, customers are no longer limited by geographical bord...