Exotel Stories

Omnichannel CX refers to a customer-centric approach that provides an integrated experience across multiple channels and touchpoints, such as a website, mobile app, soci...

Still on the fence about investing in CX? According to a survey by PwC, positive experiences throughout the customer journey can motivate 65% of respondents to become lo...

In the age of digital connectivity, businesses have an unprecedented opportunity to engage with their customers on a personalized level. With the abundance of data avail...

The contact center industry has witnessed significant changes over the years, driven by technological improvements and shifting customer expectations. One of the most re...

The digital lending sector is expected to grow from $405.11 billion in 2023 to $710.76 billion by 2028. This is not surprising, as digitization has substantially improve...

The CMO survey conducted by Exotel reveals that 74% of marketers consider enhancing and optimizing CX as their #1 priority for 2023. You can stay ahead of this industry...

Customer support is the range of services offered by a business to its customers before, during, and after a purchase. It involves addressing customer inquiries, resolvi...

In-app voice calling refers to the capability of making and receiving phone calls directly from within a mobile application. This eliminates the reliance on external com...

The evolution of both consumer behavior and technology has made us all stand on the verge of not choosing one over the other. Most organizations now look for external co...

Exceptional customer service is vital in today's business landscape. Call centers are at the forefront, bridging the gap between businesses and customers. Recent <b&g...

WhatsApp offers businesses a direct and convenient communication channel with customers. Leveraging its status as a widely used messaging platform, it empowers businesse...

The business environment has changed over the years. With the advent of e-commerce and the technological revolution, customers are no longer limited by geographical bord...

Data privacy is a cornerstone in the digital age. As information permeates every nook and corner of the digital landscape, protecting sensitive data is paramount. The Go...

You buy a product or service from a brand and are pleased with what has been offered. However, there may be a time when you are not fully satisfied with the product and...