𝗘𝗻𝗰𝗵𝗮𝗻𝘁𝗲𝗱 {𝗝.𝗔𝘃𝗲𝗿𝘆}

𝟭𝟭. 𝗦𝗲𝗻𝘀𝗶𝘁𝗶𝘃𝗶𝘁𝘆 {𝗛𝗼𝘄 𝗶𝗻𝘀𝗲𝗻𝘀𝗶𝘁𝗶𝘃𝗲}

Chloe sat with the rest of the residents as they gracd sensitivity training. Chloe sat with grace and Jackson. She looked to Bailey who stood at the front and groaned

"We are doing this because chief Shepherd suggests we brush up on our patient sensitivity skills, that's why. And it just so happens, this morning was a very good time, besides, half of you were raised by wolves" Bailey said

"My brother is an ass for this" Chloe said

"I was raising by Addison Montgomery but whatever you say" grace said causing Chloe to snigger as Bailey shot her a glare

"She was basically a second job to me too" Chloe said

"Reaction. "Keep your face impassive. Whether prompted by a patient's appearance or lab results, facial expressions of surprise, concern, disgust, etcetera can be counterproductive." Uh, la la la la la ... Jokes. Don't make jokes about patients, not in front of them, not even in private. Well ..." Bailey said

"What if the joke is really funny?" Grace asked

"It's not. Neither was that one. Moving on" Bailey said

Chloe looked to Jackson who smirked at her as he rested a hand on her thigh. She placed her hand on top of his before he attempted to try anything

"Okay,"use reflective listening, repeat the patient's feelings back to them." "Um, I hear that you're concerned about the surgery. Let me explain the risks." Bailey said

"I can see you like vegetables. After surgery, you might become one." Charles said causing them to chuckle. Chloe laughed into her hand

"Communication. Uh,"don't use jargon. Use language that the patient can understand. Be creative in using metaphors." Bailey said

"Oh, I'm terrible with metaphors. I can never come up with 'em" Charles said

"Why, 'cause you're dumb as a box of hammers?" Cristina said

"You see, that's a good one. You're an ass, but that was a good one. "Be clear and comprehensive. Explain all risks and all probable outcomes, leaving nothing out." Question ... Adamson?" Bailey asked

"Why are you going so fast?" Reid asked as Chloe shot her a look knowing she didn't like her

"It just so happens that we have an emergent patient arriving who will need a little extra sensitivity. So remember to employ your ... R-O-C, and you will ... hmm ... rock your patient's world. Okay, that's enough of that. Follow me to the pit" Bailey said as they stood up and walked to the pit

•••
"All right, people, remember what you've been taught. Use it throughout the day. There'll be consequences if you don't" Bailey said as they stood down by the pit

"What the hell is it?" Alex asked

"All right. Let's go. What, did the circus come to town?" Reid asked as they looked to see an severely obese man

"No ... just the elephant" Jackson said as Chloe hit his arm

"Jackson" Chloe said

"Avery, you're off the case. Go" Bailey said

"Oh ... damn it" Jackson said as he walked off