Chapter 2: Echoes of the Past

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*Fifteen Years Later*

A stamp slams down, leaving the word "DENIED" in red ink. 

"Denied? You're denying my claim?" Asked an old woman.

"I don't understand. I have full coverage."

Now former Mr. Incredible, Robert Parr, sat at his desk exhausted and miserable. Now gotten bigger, hair thinning, and more older looking. 

"I'm sorry, Mrs. Hogenson, but our liability is spelled out in paragraph 17. It states clearly..."

"I can't pay for this." stammered Mrs. Hogenson.

The phone rang, interrupting the conversation between the two. '

"Excuse me" Picking up the phone, Bob answered. "Claims, Bob Parr."

"I'm calling to celebrate a momentous occasion. We are now officially moved in." Helen said proudly while bathing her baby.

"That's great, honey. And the last three years don't count because..."

"Because I finally unpacked the last box. Now it's official. Why do we have so much junk?"

"Listen, honey, I've got a client here..." Bob started, but Helen interrupted.

"Say no more, go save the world one policy at a time, honey. Oh! I gotta go pick up the kids from school. See you tonight," Helen replied.

"Bye, honey," Bob said, hanging up and turning to Hogenson.

"Excuse me, where were we?" Bob asked.

Hogenson, beginning to weep, said, "I'm on a fixed income. If you can't help me, I don't know what I'll do!"

Bob stared at her, empathizing completely. He stood up and leaned out of his cubicle, looking down the hallway in both directions, making sure the coast was clear.

Bob leaned in closer, his voice low and serious. "I'd like to help you, but I can't," he began, handing her a pen and a pad of paper. 

"I'd like to tell you to take a copy of your policy to Norma Wilcox on the third floor. But I can't. I would advise against asking her for a WS-2475 form, which you should not fill out and file with a man named Oliver Jenkins in our legal department on the seventh floor. I wouldn't expect someone to get back to you quickly to resolve the matter. I'd like to help, but there's nothing I can do." Bob said it with a grin.

The woman, puzzled, started to thank him, but Bob quickly interrupted loudly, "I'm sorry, ma'am. I know you're upset." Then, in a low whisper, he added, "Pretend you're upset." Understanding, she smiled, stood up, and exited, pretending to weep.

An angry short man stormed into Bob's Cubicle not even less than 10 seconds after the old lady left. 

"Parr! You authorized payment on the Walker policy??" Mr. Huph exclaimed.

Bob responded, "Someone broke into their house, Mr. Huph. Their policy clearly covers them against--"

But Huph interrupted sharply, "I don't want to know about their coverage, Bob! Don't tell me about their coverage! Tell me how you're keeping Insuricare in the black! Tell me how that's possible with you writing checks to every Harry Hardluck and Sally Sobstory that gives you a phone call!!"

Huph stormed off, leaving Bob standing there impotently. He then sat down, knocking his pencil holder over in frustration.

.

.

.

Helen entered and saw her son Dash sitting hunched in a chair, with his teacher Bernie Kropp and the school's principal before him.

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