Silent whispers of love

~Chapter Seven~

‘What is the need to go to hospital on sundays? Look at yourself, You’ve become so skinny. I doubt you eat your meals properly everyday’, mumma scolds me over the video call.

I was in a taxi headed towards the hospital for the meeting with the family of that patient.

‘The workload must have increased on her. Right beta?’, papa took the phone over, 'How many hours duty do you have today?’

‘There is no duty, just a meeting with a patient’s family on the hospital’s matter.’

‘…don’t they have other people for that? Can’t they set you free at least for a day?’, mumma’s faint voice echoed in the background.

‘I’ve reached the hospital. I will call you later papa, take care.’ I say coming out of the taxi, and entered the infirmary.

I see Erwin already waiting for me as I move near the small conference room.

‘Are they in?’ I ask pointing towards the door.

‘Yes, they arrived just now.’ Erwin opened it and I followed behind.

Mr. and Mrs. Negi, the ones who filed the case in provision of his son were sitting on the two chairs across the table. I glanced at Erwin nervously before taking a seat across them.

It is really going to be hard convincing them to back off, especially knowing we are at the fault completely.

‘I thank you both for meeting with me today. The hospital is taking this matter seriously, and I appreciate the chance to talk.’ I said starting off calmly.

‘we are struggling to understand how things went wrong and why. What was our poor son’s fault?’, Mrs. Negi said with a hint of frustration in her voice.

‘we want to make sure the negligence is addressed properly and proper justice to be given. How can you assure us that you are taking this seriously?’, Mr. Negi asked firmly.

‘I absolutely understand your concerns and desire for fairness.' I said, 'But I request you to listen out once from me. Please think about this matter from that doctor’s perspective, who did the mistake. He must be the one who feels saddest; an old doctor whose experience, practice, skills and knowledge had betrayed him, who worked hard for eighteen years and reached here, whose license will be snatched away tomorrow, just because of a single mistake.’

‘Isn’t that why doctors are trained for several years? So that such mistakes do not happen? Your doctor had made a mistake that put our son’s life in danger, you cannot refuse to it’, Mr. Negi pointed out.

‘We are not refusing to accept it, sir. We are wrong. Our staff has made a mistake, it did risk your son’s life, and that is very disgraceful for us as doctors. But it was purely unintentional and we assure you that is not going to happen again. I request you to take the filed case back. Dr. Arnold is an experienced neurosurgeon. If he leaves, then who will perform the upcoming surgeries? It will be really hard to find such a docotor on a short notice. There are almost twelve important surgeries scheduled this week. Please understand, it will put many lives in danger.’

‘we have lost trust in you, Doctor. There was a wrong prescription given. How can we believe you otherwise?’, Mr. Negi refused to budge.
His eyes showed no sign of remorse, like he was determined not to take the case back, and it made me worry.

‘The whole world works on trust, Mr. Negi.’ I said and started to think for something that could help me convince them, ‘please let me explain you a different assessment, one that I hope resonates with the values we all hold close.’

They looked at me in confusion, and waited for me to continue.

‘In Ramayana, one of the most profound lessons from Lord Rama’s life is the importance of forgiveness. Despite facing immense suffering, he constantly demonstrated that the true strength lies in the ability to forgive.’

‘How can forgiveness fit into our situation?’, Mrs. Negi asked.

‘Ramayana teaches us that while justice and truth are vital, forgiveness is equally important. Lord Rama forgave those who wronged him, not because he overlooked their mistakes, but because he knew that holding onto anger and resentment only yields destruction. He believed that forgiveness helps in healing and moving forward. ’

Mr. Negi grew skeptical, ‘How can we just forgive and forget?!’

‘Forgiveness in this situation does not mean Ignoring the pain or wrongs done. Instead, it is about releasing the burden of anger and finding a way to deal with the issue constructively.’ I answered

‘So, are you suggesting that we should just let it go?’

‘Not at all. I am suggesting that by considering forgiveness, we can move towards a resolve that acknowledges your concern while also allowing us to work together to prevent similar issues in the future. It is about finding balance and ensuring that justice is served in a way that promotes healing rather than further division.’

‘But, how do we know that this process will be fair and transparent?’, Mr. Negi asked thoughtfully.

‘I commit complete transparency and fairness to you. We will thoroughly review the events, address each of your concerns, and take corrective actions where necessary.’

Mr. and Mrs. Negi looked at each other, thinking about what I said. ‘We hope you are sincere in your efforts.’ Mr. Negi alleged. Finally

‘We are fully sincere in wanting to make things better, Sir. Please remember that forgiveness is not about forgetting or excusing mistakes, but about creating an opportunity for true resolution and cure.’

Mr. Negi said considering it, ‘Alright, Doctor. We will take the case back and give this a chance. We hope that you are genuine on your commitment.’

‘Thank you so much for your willingness.’ I said gratefully.

I looked towards Erwin, who looked pretty confused. As we were talking in Hindi, he must not have understood a word of it.

Mr. and Mrs. Negi stood up to leave, and I thanked them once again.

‘What happened?’ Erwin asked me in a daze.

‘They agreed, Erwin.’ I say, making him sigh in relief.

PLEASE VOTE DOWN AND DO COMMENT YOUR OPINIONS...
THANK YOU FOR READING 🩵