People perk up when they hear their own name. Use it
more often on the phone than you would in person to
keep their attention. Your caller’s name re-creates the
eye contact, the caress, you might give in person.
Saying someone’s name repeatedly when face-to-face
sounds pandering. But because there is physical distance
between you on the phone—sometimes you’re a continent apart—you can spray your conversation with it.
YOU ARE READING
How To Talk To Anyone by LIEL LOWNDES
Non-FictionIt's not the whole book, I've cutted down the techniques the author wrote in the book. I hope you like it reading as much as I did. Although, I did this for my own good but I guess, a little charity doesn't hurt anyone.
