If you must screen your calls, instruct your staff to first
say cheerfully, “Oh yes, I’ll put you right through. May
I tell her who’s calling?” If the party has already
identified himself, it’s “Oh of course, Mr. Whoozit. I’ll
put you right through.”
When the secretary comes back with the bad news
that Mr. or Ms. Bigwig is unavailable, callers don’t take
it personally and never feel screened. They fall for it
every time, just like I did.
YOU ARE READING
How To Talk To Anyone by LIEL LOWNDES
SaggisticaIt's not the whole book, I've cutted down the techniques the author wrote in the book. I hope you like it reading as much as I did. Although, I did this for my own good but I guess, a little charity doesn't hurt anyone.
