Chapter 30: Seon Lost His Horse
The publisher of the malicious bad review, Orangutan, was caught, and after the official store of Drew Star submitted the evidence of the bad review to the police, all bad reviews were immediately deleted.
The contaminated evaluation page still brought a lot of trouble to the sales and after-sales of potatoes, the customer service consultation and complaint calls were bursting, and people questioned and insulted the quality of the goods that could not be controlled.
The patient explanation of the customer service calmed some rational customers, but there was still a steady stream of return orders pouring into the official store's website background, and some people even said that they had the same symptoms as in the review and asked the store to compensate.
The police are interrogating overnight without a final result, many customers are waiting for explanations and solutions, Anderson and Guan Yu after communication, decisively made a decision:
accept all customers' return requests, regardless of whether the potatoes have been touched, take back the potatoes according to the original price, and there will be official robots to personally pick them up.
For some customers who report symptoms of poisoning, the official store will send a special person to accompany them to the doctor, and if it is confirmed that it is caused by potatoes, the official store will definitely compensate them in accordance with the law.
Anderson bears all the costs of returns and compensation, which boils down to the trouble caused by the contract renewal between them and Galaxy and should not be borne by Guan Yu.
Those who are afraid, those who take advantage of opportunities to blackmail, those who blindly follow the trend... With all sorts of mentalities, many people choose refunds. However, some people have seen the essence behind this incident clearly and understand that someone maliciously slandered the official store, and did not take advantage of the opportunity.
In the end, the official store received a total of 5,600 potato returns, with a refund amount of 224,000 SGD, all of which were immediately received; Two people claimed compensation for their poisoning discomfort, and after a detailed examination by the hospital and no symptoms, the official store submitted the evidence of extortion of the two to the police, asking for serious treatment.
The official store will handle the event in real time and update it on the homepage of the official store's website to ensure that people can understand the information in the first place.
Swift, responsible, open and transparent, the handling of the official store calmed the restless people, and those who did not suffer losses did not lose confidence in the platform, but were more curious about whether there was a hidden secret behind this matter.
The gossip factor in human blood made everyone start talking about it, and many people who did not know at first that new varieties of potatoes were sold in official stores also got news from neighbors, co-workers, etc.
Although it was bad news, in just half a day, everyone in Drew Star knew that there was a new potato that tasted good and suddenly fell into a food safety storm.
The next afternoon, the front page of the official store of Drew Star displayed an official police notice with a red electronic seal in black and white.
A criminal gang of up to 28 members led by Yuan Xing was arrested by the police in one fell swoop, and the gang was accused of smoking . Poison, intentional homicide, environmental pollution and many other crimes, the malicious bad reviews of the official store were also committed by the gang, and a bottle of dragon sunflower toxin that could lead to poisoning was seized at the scene, and several potatoes that had been injected with toxins by needles.
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