BASIC SKELETON SCRIPT
OPEN:
Hello, this is (Your Name) from Green World Pro. This is a courtesy call because your home comes up to possibly qualify you for the new California Electric Program.
And if you qualify, you can use this to eliminate your current electric bill. Do you happen to be receiving any discounts from your utility company?
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THE HOOK — ADDING VALUE:
Well, let me tell you what's going on.... However much your bill is, it's about to go up, right?The public utility commission has just posted a 10-25% increase that they will be rolling out in the next month.So the state of California is forcing all the big utility companies to start offering options to homeowners whose bills are high.They put millions in the bank, and this money is supposed to get allocated to you and your neighbors to help you go green.
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GET THE LEAD:
So what we are doing here at (Company Name) is contacting homeowners in your area, and offering you a completely free — solar analysis.
We send a state certified solar specialist.They come out, check out the roof, the shading issues, the amount of sun you get, and basically sees whether solar is even suitable for you or your home.If it is suitable, he'll let you know all the programs you are entitled to.
No obligation, all free.
It's really just an information visit for you to let you know what your options are that you have available.We are working with homeowners who are interested in seeing what their options are.The analysis takes an hour, to an hour in a half depending on the size of your home and the questions you may have.The information they give you is a good for up to a year.
So the reason I am calling is because we have some specialists in your area today, and throughout the following week.
Are you married? -
-(If yes) When are you and your spouse typically available, morning, noon, or evening?
-(If no) When are you typically available, morning, noon, or evening?
....Or would you happen to be available later today?
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SETTLE ON TIME/DATE:
Okay let me check my calendar...(Play "hard to get" with the appointment) While I'm checking the calendar, I am just going to briefly confirm this information with you:
1. What utility company are you with?
2. And you said you are spending _______ for your electric average?
3. Are there ANY discount programs associated with your electric bill?
examples: C.A.R.E., Low-Income , Medical Baseline, F.E.R.A., Lifeline
4. You are the current homeowner and the only one on the title?
(If married, say "You and your spouse are the only ones on title, right?")
5. How long have you lived in your home?
6. May you verify the address we would be sending the specialist to for me, please?
7. And Who do I have the pleasure of speaking with?
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THE CLOSE:
Great,
Alright...I found a couple slots. Does (today or best day they told you) at (random time) sound good, or is (later random time) better? *wait for response
Perfect, now I just have to grab that time slot so we don't lose it. OK got it...This appointment usually takes about 90 minutes depending on your questions so give yourself enough time.If you get your questions ready for the person coming over, that will speed up the analysis.ANYTHING you want to know about solar - they know, so ask LOTS of questions.
You will get a dispatch call a few hours prior to your appointment to let you know who is coming out and reconfirm with you.They NEVER send anyone out without speaking to someone first, so do you have an alternate number for dispatch to reach you at? Cell phone would be best to make sure we can reach you for the appointment.
(Confirm the phone number they give you)
Alright, everything looks perfect here...
(Editable close depending on your style)
(To go for the LTC)
I just need to transfer this over to my scheduling manager to make sure the time slot I got for you is still available, takes literally 1 minute and then you are all setDo you have any questions for me before I transfer you?
Ok great, It was a pleasure speaking with you....please stay on the line....
(Click "TRANS-CONF" then click "LOCAL CLOSER" towards the bottom of the screen on the dialer)
