VERY IMPORTANT!!!
"DON'T DO THIS" Rules
• Threaten.
Example: Customer says, "Not Interested", Agent says, "Would you be
interested in a Knuckle Sandwich".
• Harass.
Example: Customer says, "Call me back later" Agent calls 5 times back to back
1 hour later.
• Grossly Misinform.
Example: Agent says, "100% free solar paid by Obama."
• Say Numbers.
Example: Agent says, "I know for a fact since you pay $70.00 for the electric
portion only, that you will get the solar for less than that a month in 3-5 years."
• Promise things you have no knowledge of/can predict.
Example: I promise you, the electric company is going to fine you if you don't
take this appointment soon.
• Send in a duplicate/old lead.
Example: Lead sent in just set an appointment last week that confirmed in our
system set by same agent.
• Send in a "tentative appointment" where they can "cancel or reschedule on the
day of the appointment, it doesn't matter." (That takes away all value from the
appointment and it won't be kept)
Set an appointment more than 14 days out. These should be saved as call backs
closer to the day of the appointment.
-DO NOT schedule an appointment without saying what it's for
-Do NOT give too much info not requested
-Do NOT set up a tentative appt.
-Do NOT set up appointments way too far and off the calendar like two weeks after or more.
-NO Shortcutting (Saying Solar/Solar Analysis in intro)
-DO NOT Misinforming ("Free solar you don't pay anything for" etc.)
- DO NOT Misrepresent ("Free solar you don't pay anything for" etc.) "we work for the government" or "we got your info from the government"
-DO NOT Coach the customer (Telling the customer the answers to the qualifying
questions) ALWAYS VERIFY AND NOT CONFIRM
-DO NOT Make Promises (NOT saying Possibly, Maybe, If etc. making it sound
guaranteed)
-Do NOT give up easily (No rebuttal, accepting an objection and letting them go, etc.)
- DO NOT Targeting the Information that Pops Up ("Hi, is this Mr/Mrs _______")
that Pops Up ("Hi, is this Mr/Mrs _______")
