Here's a lead from SIP-MA-REDEEM-04
Cx Name: Phone Number
CHERRY ASBERRYxxx728961x
Address: 27908 BREAKWATER CT SUN CITY CA 92585
Electric Bill: 200
Utility Company: Edison
Number of yrs living in his/her home:11
Single and No Discount on Electric Bill
Recording between agent and Cx:
http://66.117.13.204/RECORDINGS/MP3/9097289619_30_AM-MA-Redeem-004_20181107-175004-all.mp3
Recording between Scheduling Manager and Cx:
http://66.117.13.203/RECORDINGS/MP3/9097289619_1111_1006_20181107-175458-all.mp3
(PS. for the recording just copy paste the link on your browser.)
LEAD Remarks:
"#LT Updated Verification from Pre Confirmation 1 to confirmed: Confirmed w/ Ms. No Discounts No BK no late property payments HERO available "
BK- Bankruptcy
CX- customer
"WE ONLY PAY LEADS ONCE TURNED GREEN OR GOT LIVE TRANSFER CONFIRMED"
LTC LEGEND
Color Codes:
RED: DOES NOT QUALIFY (DNQ)
YELLOW: REHASH-NOT AGENTS FAULT
ORANGE: REHASH-AGENT NEEDS WORK
GREEN: LIVE TRANS CONFIRMED
GREY: INSIDE SALES
LEAD IS NOT BILLABLE IF:
Customer cancels their appointment.
Customer cannot verify bill amount/discounts/all homeowners being there.
UNACCEPTABLE RESPONSES
"I think my bill is $70"
"Yea somewhere around there"
"Something like that"
Responses like these require FOLLOW-UP QUESTIONS:
"Considering the higher and lower months, would you say that on average your bill reaches at least $70 a month?" (ANSWER MUST BE YES. OTHERWISE, HAVE THEM PULL BILLS)
LT does not accept customer responses like "I think my bill is $70," "Yea somewhere around there," etc. In order to avoid rehash & DNQ, MAKE SURE that they are SURE they are spending AT LEAST $70 on JUST electricity. Anything else will rehash.
