Her foot is on the pedal and her head is in the stars. Joy was a Bettie Page styled hottie on a mission. After a chance encounter with Nick Joy finds a kindred spirit but is she just too much for him to handle?
Hang on tight, this girl drives as...
By Monday afternoon I had changed my mind about the letter, and decided just to tell my manager in person, but I printed it and took it with me just in case. I had been trying to catch her all morning and was going to give it one more go before I went to lunch. No luck. I took it with me to my meeting. I was in a foul mood. Not just work either. I was bummed because much to my disappointment I had seen no sign of the bright green Jeep on the way to work. I had been looking for weeks because that kind of thing stands out, well the girl did not so much the Jeep. Still, it kept every day slightly more interesting due to the anticipation of possibility.
The universe moves in strange circles. The Monday afternoon insanity began. The meeting as my manager explained was to be an ongoing monthly time for instruction and 'leveling up.' That was another popular corporate buzzword that meant absolute shit. We met in Madie's office. Madie was head of the quality control Stazi. This was a lady whose job it was to monitor the phones and tape our calls and listen to them to make sure we followed a certain set of company criteria. The criteria were made up of things such as repeating and using the customer's name, specifically asking if there was additional service required, thanking them for both their questions and for their call, run-of-the-mill garbage such as that. None of it amounted to a hill of shit when the reason they were calling in the first place was that their insurance policy was screwed up by one of the untrained masses they employed at the lowest possible pay level.
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It was off to a bad start. My ass had no more than hit the pleather before I was accused of not being empathetic and not offering enough service. In the back of my monkey brain, I could see Pharo kicking me in the ass as hard as he could. That was it. I knew I would not be employed in another few hours, so I decided to go ahead and make a case for all the other customer service stiffs in the company.
"Does any of this really help, honestly?" I asked sincerely.
"It doesn't make any sense at all. Nothing you are saying makes any sense. If you want standard robotic responses to all of your customer's questions, get a machine."
Madie looked at my manager, then back to me in utter disbelief at what was happening."Well, don't think it hasn't been talked about," she snapped.
"Yeah, I bet it has. Only the company laid off everyone from IT in place of that awesome remote help company, so no one is left to program anything. Most managers couldn't even dial a phone, much less program one."
"What has any of this to do with your lack of phone skill?" my manager broke in.
"What do you mean lack of phone skill?" I became enraged.
"You didn't even touch on any of our main scoring points. You didn't repeat the customer's name in any of the areas. You didn't ask their permission to place them on hold, nor thank them for being on hold. You didn't offer them any services or inform them of their upcoming payment. You also did not thank them for calling, nor did you close on a positive statement."
