Ask your customers to be part of the solution, and don’t view them as part of the problem.” – Alan Weiss
I feel CS is still the most important branch of any business. They are the first representative of their firm and they have to remain level headed at all times.
There have been times that if anything goes wrong in the back end or on the field it is the CST that will take the major burnt. Wrong things like the Engineering team not getting there on time to little things like "my device doesn't connect to the WiFi". Sure it isn't our problem, however we still have to settle it. A content client is the foundation of every successful organisation.
The best part of each day is when everything is going smoothly and I can lean back with a smile.
Recently, everything went wrong. Like all plans made for the day didn't align, traffic was horrible and the phone lines kept ringing. Insults were thrown and believe me when I say I haven't been this hard to other CS people so it always comes as a surprise to me when others do. However, I understand their pain and smypathise with them.
The other day, I mistook one client for the other and sent them different messages. It was embarrassing and saddening. I wanted to close my eyes and wish it away. I had to deal with it by admitting to my mistakes and apologising, luckily enough,the client understood and let it go. My supervisor gave me a word and let me go. I have promised myself I wasn't going to make such mistakes again.
I have learnt to face your problems head on and not wait for it to disappear because it may never do.
By the way, the office clown came around to get water but found it empty. He claimed we were the culprits, drinking all the water and not leaving any for him. Then he fake fainted, stood up and left. Our very own drama queen. 😁
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Musings Of A Customer Service Intern
Non-FictionThis is a collection of short, witty true stories in the professional life of an intern in a customer service office in Lagos. It's the centre core for complaints, enquiries, requests, and lots of witty moments as I learn from both clients and colle...
