Shattered Jar (Fiorello Series #1)

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Nakatulala ako habang tinitignan silang isa-isang nilalabas ang aming mga gamit. My tears were constantly falling from my eyes like a great river in the middle of the forest.

I smiled painfully.

Maybe this is really my destiny, my fate, to get hurt by people around me. They do really hate me and I don't know why. Was it really my fault? Kasalanan ko ba lahat para ako ang magdusa rito? Hindi ko na alam.

"Give her things and throw her out of this house!" sigaw ni Mrs. Cecille Fiorello.

Again, I smiled painfully while reminiscing the last scene that I've had with Mrs. Cecille Fiorello.

"Guys, five calls waiting! End your call as soon as possible!" rinig kong sigaw ng Team Leader namin. Napanguso lang ako at kaagad nang binalikan ang aking customer na nasa kabilang linya.

"But I really need it to be delivered tomorrow!" he spat angrily.

I took a deep breath. This would be the hardest part about being a customer service representative, in other words, being a call center agent. May mga customer talagang makukulit at masyadong mapilit kahit na alam naman nilang hindi na dapat pang ipilit. Well, there are customers who's really nice to us but most of them were irate customers.

"I totally understand, Mr. Clark." magalang kong panimula. "However, I'm afraid that we can no longer do any changes with your order since it was already in transit."

"What? This is a fucking bad service! I need to talk to your supervisor!"

Ngumuso lang ako at matiyaga ko siyang pinakiusapan tungkol sa nais niyang mangyari. Bakit ko ba kasi pinasok 'tong pagiging call center agent? Ako tuloy 'tong nasisiraan ng bait ngayon, e.

I was about to say sorry to the customer when he suddenly ended the call. Abot tainga ang ngiti ko dahil hindi natuloy ang nais niyang makausap ang aming supervisor. Malalagot ako niyan kung sakaling gano'n ang nangyari.

"Ugh! If they don't like our service then stop calling us regarding their complains! Tangina niyo!" napatingin ako sa isang katrabaho kong nagmumura na sa gilid.

Napangiti lang ako habang tinitignan siya.

"Kalmahan mo lang, Sunti." ani ko sabay unat ng aking mga braso. Napalingon ako sa orasan at kaagad na napangisi dahil malapit na ang aming lunch break. One hour and thirty minutes din 'yon dahill wala kaming first break kanina.

"I'll quit this job talaga!" mas sumimangot ang kaniyang mukha matapos niyang sabihin iyon.

That's Sunlight, the girl who's very close to the Fiorello brothers. I didn't know that she would end up working in this kind of industry. I mean, mayaman ang pagkakakilala ko sa kaniya kaya laking gulat ko talaga nang makita ko siya rito. She was already here right before I got employed. I don't want to ask her the main reason why because it's not my story to tell. I have my own reasons why I'm here and she has her own reasons too.

"By the way, Air." ani Sunti kaya nilingon ko siyang muli. "Wala na tayong sanitary pads sa bahay, kaya I'm thinking na maybe you should buy at least three packs of it for us?"

Tumango lang ako sa kaniya.

Yes, we're also living under the same roof. I used to sleep on different places before since I have no place to sleep at. Pagkatapos kong matanggap sa trabaho noon ay naghanap na agad ako ng malapit na titirhan tapos itong si Sunlight o mas kilalang Sunti ay nagmagandang loob na alokin ako. Hati kami sa lahat ng bills kaya hindi na rin masama.