Stealing The Wind But Not The Moon [Completed]

39. "Are You Angry?"

Upon ending the call, Chu Zhichen strolled along the sidewalk, his mind buzzing with Qian Hua's words. He struggled to comprehend the concept of "going to work" and the idea of working overtime once again.

Setting aside other matters, the plan was what concerned him the most, as it involved Yisi. Even if Xiang Mingzhang was akin to Jiang Taigong, the legendary fishing master, he would take the bait if he desired.

In less than ten minutes, Chu Zhichen arrived at Bomanjia's apartment. He had been here before and was familiar with the route, but their recent intimate encounter had somewhat blurred the boundaries.

Upon entering, Xiang Mingzhang didn't seem surprised by his prompt arrival and immediately said, "Go to the study."

The study in the apartment was spacious, encompassed by three walls of books, like lovers wrapped in each other's arms. The remaining wall featured a whiteboard adorned with wet handwriting, that seemed to writhe and dance, outlining supplementary content and revision suggestions for the plan.

Xiang Mingzhang inquired, "Do you remember when Li Zangqiu mentioned during the meeting that we need to grasp the 'thickness' of the system?"

Chu Zhichen replied, "I remember."

Xiang Mingzhang added, "You proposed the refund mechanism to regulate Yisi's business operations. I chose to support it not only for that reason but also because it will significantly increase Yisi's transaction volume."

On the surface, the "refund" mechanism may reduce the influence of the business department and make contract signings more challenging. However, beyond this limited scope, it will elevate the interaction curve between Yisi and its customers.

Chu Zhichen pondered, "It's similar to having two stores—one with a guaranteed return policy for defective products and the other without any regulations. Consumers are likely to choose the former."

"That's the idea," Xiang Mingzhang affirmed. "By establishing internal norms and reaping external benefits, we can establish a positive cycle through accumulated transactions."

Chu Zhichen suggested, "During the meeting, only the R&D department expressed their support explicitly. If the business department realizes that 'refund' is advantageous for them, they should also lend their support."

Xiang Mingzhang replied, "That's precisely why this plan needs to achieve that effect. Regardless of how flawless a system may appear, it becomes useless if the people implementing it don't approve it."

Chu Zhichen nodded, asking, "How do you define the 'thickness'?"

Xiang Mingzhang took a pen and drew a line on the whiteboard. On the left side, he wrote "coarse-grained," and on the right side, he wrote "fine-grained," dividing all aspects involved in the plan.

All employee-related content must be clear and leave no room for ambiguity. This includes salary performances, operating procedures, and consequences for policy violations.

As for the description of product issues, it needs to be more meticulous. The company must protect the rights and interests of customers while eliminating any loopholes that customers could exploit. Xiang Mingzhang made detailed additions, printed them out, and placed them on the desk, instructing, "Sit there and read."

Chu Zhichen pulled out a chair and sat down. The page in front of him was filled with various computer terminologies. It seemed that Xiang Mingzhang had a strong technical focus during the early days of Xiangyue.

The plan was just the beginning, and it would only gain traction when it was well-developed, involving the mobilization of different departments. It was Chu Zhichen's first time working on such a project, so no room for mistakes could be allowed.