My life with Aspergers

Chapter 56- Something to think about

So last night I was on register 23 I think and I had a customer come to my line and it looked like he had only two things that looked like they were some sort of puzzle pieces or something. I didn't get a really good look at it because I only saw the word puzzle. Anyways so as I rang up the two items, one item said 12,97 and the other was like $20 (like 19.97 or something like that) after he saw the price, the customer told me that they were both supposed to be 12.97. I pulled out my phone and scanned the Barcode from the app and it showed 19.97. I looked at both the site and online which none of either of those said 12.97.

I did the one thing that I should do; I called a CSM up because I didn't want to make a mistake and having them fire me or something. While we (the customer and I) were waiting, another guy came up and I was assuming he was with the customer I was checking out on (Not the way your thinking --- I mean come on, I'm engaged now to a beautiful girl. I don't check people out like that. Especially when they are guys.. I mean "Ew") Anyways while we were waiting, the first customer probably told the other guy that we were waiting on a CSM because one price was different than the other.

A few minutes later, one of the CSM'S came up to the register and I explained the situation to her about the puzzle that they were planning on buying. I mentioned that one of them was ringing up as 12.97 and another was ringing up as 19.97 (somewhere around $19) and the CSM told us that only one of them was supposed to be 12.97, not both (which one of them did) so the second customer had told us that they were both on a display for 12.97 and that's the reason why he got both of them. The CSM told the customer that the smaller one (which was the elephant) is supposed to be 12.97 (which that one did ring up as 12.97) but not the castle one (that was the 19.97 one)

The second customer wasn't very happy about it and you could tell in his voice that he wasn't. Like I told you, that was the only reason why he got those puzzle things is because he thought they were both 12.97 and he even told the CSM that he took a picture of it. The customer was pretty ticked off and he said in a rude tone that you (the CSM) should talk to someone about a pricing error and that you (the CSM again) have some pretty ticked off customers.

But the CSM said calmly that the CSM was sorry about the pricing error and she'll talk to someone about it. Not sure if she really did or not but ya know.

And that's one of the reasons that I know I could become a good CSM. If you had meant the old me and I encountered a ticked off customer I would have gone into depression mode and wondered what I did wrong. But that's not me anymore.. I think I have gotten to the point where I am getting used to dealing with ticked off customers. And that's part of being a CSM; dealing with ticked off customers. . And since I'm driven to be a CSM, I try dealing with ticked off customers as calmly as possible.. Because that's part of their job.