Email Escalation:
Dear Tita Swarding,
ZsaZsa Zaturnah is sending you a call that VilmaS took. Customer said she was crazy and shouldn’t even be on the phone, she was saying so many crazy things.
About a customer’s claim that their credit card info was obtained thru _______ (Account Name)
Call Transcript Verbatim:
The customer was worried...
Customer: I'm concerned that my credit card information was...
VilmaS: First of all we do not save credit card information. Ma'am we cannot stop that. Ma'am ma'am! ma'am! I can also tell that I am living in heaven right now. I can also tell you that I own you. I can also tell you that I own the United States.
Customer: What are you talking about?
VilmaS: What Im telling you Ma'm is anyone in the world can tell you anything its up to you if you are going to believe it or not.
Customer: Are you connected to ______? (Account Name). Why are you telling me crazy stuffs that you own me?
P.S.: End of career ni VilmaS.
Lesson: Ang agent pag mas galit at gigil pa sa customer... mas malungkot ang childhood ng 10x
#BPOtruetolifestories
