Defending her || Riley [Inside out 2]

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Riley stepped into the bustling bookstore, her heart fluttering with excitement as she immersed herself in the scent of new books and the promise of new adventures

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Riley stepped into the bustling bookstore, her heart fluttering with excitement as she immersed herself in the scent of new books and the promise of new adventures. She wandered through the aisles, running her fingers along the spines of novels, searching for that one perfect story to captivate her.

After carefully selecting a stack of books, Riley made her way to the checkout counter. The store employee behind the register, a middle-aged man with a perpetually furrowed brow, was engrossed in his phone. He barely looked up as Riley approached, his disinterest palpable.

"What do you want?" he muttered, not bothering to hide his annoyance.

Caught off guard by his brusque manner, Riley hesitated for a moment before placing her books on the counter. "Um, I'd like to purchase these books, please," she said, her voice wavering slightly.

The man let out an exasperated sigh, as though the mere act of scanning books was beneath him. He scanned each book with a careless swipe and muttered the total without making eye contact.

As Riley fumbled in her bag for her wallet, another employee, Y/n, noticed the interaction from a nearby aisle. Y/n was known in the store for her warm smile and genuine interest in helping customers. She hurried over to the counter, her cheerful demeanor a stark contrast to the grumpy employee.

"Hey Riley!" Y/n greeted warmly, ignoring the other employee's sour expression. "Let me help you with that."

Y/n took over the transaction smoothly, engaging Riley in conversation about the books she had chosen. She asked Riley about her favorite genres and authors, making thoughtful recommendations for similar titles. Y/n also offered to check if there were any ongoing promotions or discounts that Riley might benefit from.

Riley's initial unease melted away as Y/n treated her with kindness and respect. She thanked Y/n profusely as she completed her purchase, feeling genuinely appreciated as a customer.

As Riley left the store, a smile tugged at her lips. She couldn't help but contrast Y/n's helpfulness and warmth with the earlier rudeness of the other employee. Y/n's small act of kindness had transformed what could have been a disappointing encounter into a positive one, leaving Riley with a renewed sense of joy and satisfaction.

Later that evening, Riley found herself curled up on her couch, eagerly diving into one of the books she had purchased. With each turn of the page, she thought about Y/n and the impact of her kindness. It wasn't just about the books anymore; it was about the experience of being seen and valued as a customer.

The next day, Riley returned to the bookstore, hoping to express her gratitude to Y/n once again. She found Y/n organizing shelves in the fiction section and approached her with a bright smile.

"Hi again, Y/n!" Riley said warmly. "I just wanted to thank you once more for your help yesterday. You really made my day."

Y/n returned her smile, genuinely pleased. "Oh, it was my pleasure, Riley! I'm so glad I could help. Are you finding everything okay today?"

Their brief conversation blossomed into a friendship over time. Riley became a regular at the bookstore, often seeking out Y/n's recommendations and sharing her own thoughts on the latest reads. Y/n's genuine care and passion for books turned Riley into not just a customer, but a loyal advocate for the store.

And as for the grumpy employee? Well, Riley never saw much of him after that day. It seemed his attitude didn't quite fit with the bookstore's commitment to exceptional customer service and genuine connections.

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